Red Seven Creative - F.A.Q.s

I want to put my business online, but I don't know where to start. Can you help me?
Absolutely! You do not need any online experience at all. Red Seven Creative Web Design offers free web design consultation. We help you right from the start! You will be sure to have questions along the way. Just ask us! We are here to help you.

What information should I have ready upon purchasing my design package?
We will need your company profile, contact info, products and services, and any other information you intend to present on your website including text, images and your company logo.

Can you create a logo to go with our web site?
Yes we can. In fact, if you purchase one of our website design packages, we will design your logo for a reduced price of $49. We can also design brochures, business cards and ads to go with your website.

Can you use my business's existing logo, brochure design, and other materials for my website? Certainly. If your logo and promotional materials are not in electronic format, we can convert them to a format appropriate for your website for a small fee. If your materials are printed, we can scan and convert them. Red Seven Creative will help you establish your online image to be consistent with your existing image that your customers already know & remember. How much input do I have? We welcome your input! The more input we receive from you the better able we will be to satisfy your needs and produce a site that will have the desired look and impact that you want. It's your website, we want it to look the way you want it.

If I already have a site can you help me improve it?
Yes. We can often redesign or freshen up an existing site quicker, and for less money than building one from scratch. Whether your company's website "doesn't look professional", takes too long to load or the navigation is baffling to visitors, we can help.

Do I need to know about computers in order to have a website?
No, you do not need to own a computer or have computers involved in your business in order to have a website. Creating a website is more about exposing your business to new potential clients and generating new sales.

Do you work from templates?
Absolutely not! Our custom designed websites are made specifically for each individual client to suit their needs and personal tastes. We do welcome your input as it is integral to the end product of the website we will produce for you.

Who writes the copy/text for each of the pages on the website?
You are responsible for writing the copy/text for your website. However, Red Seven Creative will place your supplied copy on the website for you. We also offer copy writing assistance for an hourly fee.

Will we get a chance to review and suggest modifications to the website before it is launched?
Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy.

What is your typical turn around period?
Due to the high level of custom work and the collaborative process involved in each website we build, it's difficult to predict an exact turn around time. We will work together with you to complete the project in a timely manner, but delays can occur if any milestone that requires your action, such as approving design mockups or web design changes, is not acknowledged on time. As an example, a 5 page website can be finished anywhere between 2-6 weeks after we've received all content and feedback from you. It's a safe estimate to expect at least a month for your project, although it could be much quicker or slower, depending on your input. If content is provided sooner, initial and on-going instructions are clear and revisions requested are reasonable, turn around time can be significantly decreased. On the other hand, it could drastically increase due to client in-action, delayed mockup approvals, back and forth change requests, etc.

What Is Web Hosting? Once your website has been created, you need to find somewhere for the site to be "hosted" in order for it to be displayed on the internet. Will you help to set up my hosting? Yes. If you already have hosting, you will need to supply Red Seven Creative with your Control Panel or FTP login information, and we will upload your website to your hosting server. If you don't already have hosting, we can help to find the best web hosting options for you at the best price.

What does 'Website Maintenance' mean?
Website Maintenance refers to changes made to your website after the initial design & setup. Keeping a website up-to-date is essential in having repeat visitors to your site. Updating the site with articles, new products, newsletters, press releases and links are all examples of website Maintenance. You are welcome to send over your list of necessary revisions, and we will make any changes you would like at $40/hour.

Can you add SEO to my website?
Yes, we can include search engine optimization for your website. Before we begin, we will talk to you about the best ways to incorporate SEO into your site. Basic SEO is often included in the cost of your website, but there may be a fee for more detailed SEO work.

Do you offer payment plans?
We expect 50% of the agreed upon amount paid before we start, and the remaining balance on the day the site goes live or three months from the date the contract is originally signed, whichever is sooner. We offer this payment plan to help make the website you want more affordable. Certain restrictions do apply and payments plans are not available on website maintenance or web hosting.

How Does Your Web Design Process Work?
Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.

Initial Consultation
All our services begin with a free initial consultation to determine your requirements. We work closely with you to determine your exact needs and desires, and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals, and more, so that we can provide you with the website that will work for you, not for us!

Proposal & Paperwork
After you are confident we have addressed all your ideas, questions, and requirements, you will receive a formal proposal that contains all of the work you require, prices and payment schedule, and a contract.

Payments
We require 50% deposit to start your work. After “you agree”, “we agree” and paperwork is signed and in our possession, we start the actual design process. If you do not understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION. Please contact us about any concerns, questions or comments you have about your project at any time.

Collecting Your Content
You will provide us with the text and any other content for your website and any specific pictures you would like. We may be able to provide you with suitable stock photos if you require, and we can also assist with copywriting for an additional fee.

Design Development We ask you to provide examples of websites you really like, colors you like, and your competitors’ websites. You can let us know any website elements you like so that we can try to incorporate the same for your website. Once you provide that information to us, we will put together a creative "mockup" of what the front page of your website will look like when it's completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly. Design Selection & Finalization After the initial "mockup" is designed, you will review it on our servers. We send you a web link to view the "mockup" and ask if you would like any changes. You request revisions as necessary and then you provide final approval.

Web Development
After receiving your final approval on the "mockup", we will then begin building the website and web pages, incorporating the design and all of the content that you provide.

Pre-launch Evaluation
After the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live.

Launching Your Website
After final approval and payment has been received, your website will be published on your domain through the web hosting company you have chosen to host your site, and it will be live for all the world to see!

Ongoing Support
After your website is launched, we will work with you to establish maintenance of your website to accommodate your requests.